Our response to COVID-19

With the lift of the COVID lockdown on Friday 5 February 2021 at 6pm, our HelpingMinds^® service delivery face-to-face in person will resume subject to social distancing and masking requirements.

Services by video and telephone will also continue during this first week of transition.

For the latest news on the changed restrictions go WA government website.

Due to the COVID-19 lockdown that commenced 6pm on Sunday 31 January 2021, our HelpingMinds^® offices in the Perth Metro area will be closed during the week of 1 February.

We will provide phone and online supports to replace our face-to-face supports.

If you have an appointment you will be contacted by a member of our team.

To reschedule you can call our reception team on (08) 9427 7100.

Please note our regional offices are open as normal.

You can follow updates via www.helpingminds.org.au/covid-19/ or via our Facebook “HelpingMindsAu” channel.

If you require immediate help outside of our office hours, please call Lifeline on 13 11 14.

Due to West Australia’s low number of COVID-19 cases, HelpingMinds^® will no longer be offering our free COVID-19 support services.

However, all of our existing free services are still available in a COVID safe environment including:

• Support for adults and young people in WA who have a loved one living with mental ill-health, such as
  • Counselling
  • Support groups and workshops
  • Advocacy
  • Peer support
• NDIS support
• Early Intervention support for young people with emotionally difficulty or who at risk of developing mental ill-health
• Community education and training

To find out more visit out services page or if you have any other questions, please call us on (08) 9427 7100.

The past few months have changed the way we live and work, and we acknowledge that this can be a difficult time for many.

HelpingMinds^® has therefore decided to extend our COVID-19 support until the end of September. This means that anyone in WA can access three free and confidential counselling sessions at HelpingMinds^® if they are experiencing emotional distress due to COVID-19. These sessions can be in person, over the phone or via video.

To access this service or if you have any other questions, please call us on (08) 9427 7100.

As restrictions ease in WA we are excited to announce the return to some of our face to face supports.

This includes a variety of in-person counselling, support groups and workshops.

Head to our events to register for a group in your area or give us a call to book a counselling session or to discuss how best we can support you (08) 9427 7100.

HelpingMinds^® is providing free emotional support services to anyone in Western Australia and Northern Territory who feels overwhelmed by the current COVID-19 situation or their personal circumstances.

Through HelpingMinds^® you can access 3x free phone or video counselling sessions with a mental health professional, without the need for a GP referral.

If you are struggling emotionally or mentally, please don’t hesitate to call – we can help!

You can make an appointment between 8.30am – 4.30pm, Mon to Fri.

Appointments for phone and video counselling are available between 7am and 7pm.

Call HelpingMinds^® on 1800 811 747.

If you need support outside of these hours, please call Lifeline on 13 11 14.

In some circumstances, such as self-harm and suicide ideation, we will transfer callers to acute crisis support services.

HelpingMinds^® additional COVID-19 services are available from Monday 30 March. Anyone over 18 years old, living in Western Australia or the Northern Territory, can access our COVID-19 service offer. Our Carer Support services, Early Intervention services and NDIS services are also still in place.  

Helping Minds^® has developed a 4-page handout with our “Top Tips for Carers during COVID-19”.

Download this resource here.