Our response to COVID-19

30 September 2020: Our COVID-19 Support for WA has now ended

Due to West Australia’s low number of COVID-19 cases, HelpingMinds will no longer be offering our free COVID-19 support services.

However, all of our existing free services are still available in a COVID safe environment including:

Support for adults and young people in WA who have a loved one living with mental ill-health, such as
- Counselling
- Support groups and workshops
- Advocacy
- Peer support
NDIS support
Early Intervention support for young people with emotionally difficulty or who at risk of developing mental ill-health
Community education and training

To find out more visit out services page or if you have any other questions, please call us on (08) 9427 7100.

10 July 2020: COVID-19 Support available until the end of September

The past few months have changed the way we live and work, and we acknowledge that this can be a difficult time for many.

HelpingMinds has therefore decided to extend our COVID-19 support until the end of September. This means that anyone in WA can access three free and confidential counselling sessions at HelpingMinds if they are experiencing emotional distress due to COVID-19. These sessions can be in person, over the phone or via video.

To access this service or if you have any other questions, please call us on (08) 9427 7100.

18 June 2020: An important update from HelpingMinds about COVID-19

As restrictions ease in WA we are excited to announce the return to some of our face to face supports.

This includes a variety of in-person counselling, support groups and workshops.

Head to our events to register for a group in your area or give us a call to book a counselling session or to discuss how best we can support you (08) 9427 7100.

30 March 2020: An important update from HelpingMinds about COVID-19

HelpingMinds is providing free emotional support services to anyone in Western Australia and Northern Territory who feels overwhelmed by the current COVID-19 situation or their personal circumstances.

Through HelpingMinds you can access 3x free phone or video counselling sessions with a mental health professional, without the need for a GP referral.

If you are struggling emotionally or mentally, please don’t hesitate to call – we can help!

You can make an appointment between 8.30am – 4.30pm, Mon to Fri.

Appointments for phone and video counselling are available between 7am and 7pm.

Call HelpingMinds on 1800 811 747.

If you need support outside of these hours, please call Lifeline on 13 11 14.

In some circumstances, such as self-harm and suicide ideation, we will transfer callers to acute crisis support services.

HelpingMinds additional COVID-19 services are available from Monday 30 March. Anyone over 18 years old, living in Western Australia or the Northern Territory, can access our COVID-19 service offer. Our Carer Support services, Early Intervention services and NDIS services are also still in place.

Helping Minds has developed a 4-page handout with our “Top Tips for Carers during COVID-19”.

Download this resource here.

24 March 2020: An important update from HelpingMinds about COVID-19

The situation is changing every day but for the moment, following recent Government announcements, HelpingMinds will stay open. For now, it still is business-as-usual for HelpingMinds with some operational adjustments.

We are committed to continue service to you in a way that suits you. In order to continue providing support, we are in the process of transforming face-to-face services to phone-services and are equipping our team members to make this change happen as soon as possible

Changes to HelpingMinds services include

From the end of Thursday 26 March, no more face-to-face supports are to be provided in our offices across the State and Territory. This includes workshops in the office environment. Instead we will be providing phone support.
From Tuesday 24 March 2020, home visits for all NDIS clients will change to keep both clients and team members safe. Phone/video or outdoor support will be offered to clients who wish to receive support.

We are monitoring Government advice and legislation, and changes will be communicated to you via our Facebook page and website as soon as possible.

Follow us on Facebook for updates

Looking after your mental health is more important than ever. We are encouraging everyone to read and share the tips and tricks about how to look after your mental health during this time on our Facebook.

24/7 Support

If you are in distress please contact one of the 24/7 support lines.

Please contact us on (08) 9427 7100 if you have any questions about how your support will change, or if you would like to know how you can access our support.

Keep calm and take care!

Your HelpingMinds Team

For translated COVID-19 information and resources, please visit the Department of Health site.

HelpingMinds respectfully acknowledge that we work on Aboriginal land and pay our respects to community members and Elders, past and present. Individuals pictured are models and are used for illustrative purposes only.

HelpingMinds is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. HelpingMinds welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity. For more information, see our Diversity Statement.

HelpingMinds prides itself on being an accessible and inclusive organisation, ensuring everyone who needs support is able to access the right service and receive the help they need. If you require accessible locations, an interpreter or translator services, please contact us. For more information, see our Disability Access and Inclusion Plan.

HelpingMinds respectfully acknowledge that we work on Aboriginal land and pay our respects to community members and elders, past and present. Individuals pictured are models and are used for illustrative purposes only.